Refund money

I used my papara card to make a paycheck for UKVIfees on the 7th of November 2022 and I got message that the refund as been processed and sent back to my account by UKVI since 6th of June 2023 but till now, I can’t see the money in my papara card. Please, refund the said money as the counter institution has told me that have refund already

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