Refund money

I used my papara card to make a paycheck for UKVIfees on the 7th of November 2022 and I got message that the refund as been processed and sent back to my account by UKVI since 6th of June 2023 but till now, I can’t see the money in my papara card. Please, refund the said money as the counter institution has told me that have refund already

Hello @deborahosayuwameo :wave:t2:

We have created your request regarding the subject you have forwarded. Our support teams will deal with your transaction as soon as possible and will respond to your e-mail address registered to your Papara account when it is finalized. Please check your e-mail address from time to time.