Hello! 1 month has passed since I ordered a card for account verification. They brought the card, photographed the documents, I signed. The account has not yet been verified. I cannot withdraw money from an ATM and transfer using IBAN. I’ve been waiting for a solution to my question for a very long time, but you still haven’t solved it.
2 Beğeni
Hello @mamaevroman7 
Your request has been responded to via the e-mail address registered to your Papara account. Please check your e-mail address.
3 Beğeni
They sent me this in the mail. What and where do I need to send? I don’t understand
Merhaba,
Talebinizle ilgili sizden dönüş beklediğimizi hatırlatmak istedik. Sizden istediğimiz bilgileri ilettiğinizde işlemlerinize devam edeceğiz.
Saygılarımızla.
1 Beğeni
I do not understand anything. I ask you to verify my account. I gave all the data to the courier who delivered the card to me. I received a strange message in the mail. I don’t understand what I need to do to get my account verified
1 Beğeni
Merhaba @mamaevroman7 
Our support teams regarding your request will respond and inform you via the e-mail address registered to your Papara account.
Hello im trying to verify my papara account but still the same error (Transaction failed
Your verification failed. Your vitality image did not match the photo on your ID card.)
Hello @iqbalhekmat
We see that your request has been responded to by our support team via the e-mail address registered in your account. We kindly ask you to check your e-mail address 
Hey, I’m having the same problem as verification for my account. I have been trying to get my account verified for maybe three months and more. I have done everything Papara asked for including everything that I was supposed to do on the app and I texted Papara through Mail and they sent me a card but it didn’t get delivered and are currently sending me a new one but I don’t know if it’s going to be delivered this time but I really want my account to be verified because I’ve been trying to have it for a very long time.
Hello @kenzy.sami.ps
We have created a request regarding the issue you shared. Our support teams will look into the details as soon as possible and will inform you via the email address registered to your Papara account. Please don’t forget to check your inbox frequently.