Black card activation

When I try to activate my black card it says :

Your card isn’t eligible to be activated. Card status:
Açik. Please contact us to solve the problem.

Please fix this issue

Hello @yasirhassanofficial :wave:t2:

We see that your request has been responded to by our support team via the e-mail address registered in your account. We kindly ask you to check your e-mail address :blush: