Payment card

Hi i add my Kuwaiti card bank and i transfer money to my papara account it’s worked fine after 4 days i tried again it’s not working the page lodging and nothing happens i tried 2 another Kuwaiti cards bank same problem and i send email and no answer also my papara card not been delivered yet it must be delivered at 5/2/2023 what should i do and I’m don’t speak turkish