Can't change phone number

Hi! I have a papara account linked to a Turkish phone number. I want to change the phone number to a foreign one, but there is an error in the mobile application when I do this. Could you help me change my phone number to a foreign one?

Transaction Failed
Unfortunately, SMS couldn’t be sent to this mobile phone number. Please check if your mobile phone is on or reachable.

Hello @ok333.1 :blush:

It is seen that your request has been answered by our support team to your registered e-mail address on your account.

Only mobile phone numbers of Turkish operators are added to Papara accounts. Since the mobile phone number you use belongs to a foreign operator, we cannot serve you.

If you update your mobile phone number registered to your Papara account with a number belonging to a Turkish operator, you can log in to your account.

Thank you for your understanding.

I understand, thanks for the answer. I am afraid that my number may be blocked if I leave Turkey for a long time. And that’s why the SMS won’t come. Is it possible to receive a confirmation code in the mobile app or by email?

Hello @ok333.1 ,

We kindly inform you about it is not possible to change the security processes.