# Unable to verify account **URL:** \ **Category:** Soru Sor\ **Tags:** papara-card, papara-hesabım\ **Created:** [Nisan 17, 2023, 10:31öö UTC](https://topluluk.papara.com/t/unable-to-verify-account/13073 "2023-04-17T10:31:05Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![di2rdi](https://avatars.discourse-cdn.com/v4/letter/d/d6d6ee/32.png) [@di2rdi](https://topluluk.papara.com/u/di2rdi)\ **Post date:** [Nisan 17, 2023, 10:31öö UTC](https://topluluk.papara.com/t/unable-to-verify-account/13073/1 "2023-04-17T10:31:05Z")
My wife ordered a rose card, received it, signed an agreement and yet she is unable to verify the account. The support team is unable to help. How can the account be verified? ---
**Author:** ![yussuf](https://dub1.discourse-cdn.com/flex013/user_avatar/topluluk.papara.com/yussuf/32/5152_2.png) [@yussuf](https://topluluk.papara.com/u/yussuf)\ **Post date:** [Nisan 17, 2023, 1:32ös UTC](https://topluluk.papara.com/t/unable-to-verify-account/13073/2 "2023-04-17T13:32:45Z")
Dear @di2rdi 👋 First of all, we would like to apologize for the negative experience that you had. We would like to help you quickly about the issue. We kindly ask you to contact us via our [destek@papara.com](mailto:destek@papara.com) or 0850 340 0 340 Customer Support Center. We will glad to solve your issue as soon as possible. ---
**Author:** ![sergeimaltsev](https://dub1.discourse-cdn.com/flex013/user_avatar/topluluk.papara.com/sergeimaltsev/32/10549_2.png) [@sergeimaltsev](https://topluluk.papara.com/u/sergeimaltsev)\ **Post date:** [Nisan 19, 2023, 10:18öö UTC](https://topluluk.papara.com/t/unable-to-verify-account/13073/3 "2023-04-19T10:18:27Z")
I have the same problem! ---
**Author:** ![SmileFate](https://dub1.discourse-cdn.com/flex013/user_avatar/topluluk.papara.com/smilefate/32/19947_2.png) [@SmileFate](https://topluluk.papara.com/u/SmileFate)\ **Post date:** [Nisan 20, 2023, 7:16ös UTC](https://topluluk.papara.com/t/unable-to-verify-account/13073/4 "2023-04-20T19:16:28Z")
Welcome to the community @sergeimaltsev, For this issue, you should contact us via our official communication channels, [destek@papara.com](mailto:destek@papara.com) e-mail address and our call center at 0850 340 0 340.