# Cant verify Account

**URL:** <https://topluluk.papara.com/t/cant-verify-account/22576>\
**Category:** Hata Bildir\
**Tags:** papara-card\
**Created:** [Eylül 5, 2024, 6:15öö UTC](https://topluluk.papara.com/t/cant-verify-account/22576 "2024-09-05T06:15:34Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![mariumahmed122](https://dub1.discourse-cdn.com/flex013/user_avatar/topluluk.papara.com/mariumahmed122/32/18035_2.png) [@mariumahmed122](https://topluluk.papara.com/u/mariumahmed122)\
**Post date:** [Eylül 5, 2024, 6:15öö UTC](https://topluluk.papara.com/t/cant-verify-account/22576/1 "2024-09-05T06:15:34Z")

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I have been trying to verify my account since a month but I cant. I completed all the steps. I got the black card delivered, put my profile picture, i couldnt deposit money so I bought a card from şok and got refunded 20tl which completed the deposit step. I have put all my information about id card, liveness check, address. Even after I’ve completed this step still it keeps showing that few steps are left. And i cant even re do the steps.

I have tried to reach throught email but the answers didnt help. Kindly help.

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**Author:** ![Tarik](https://dub1.discourse-cdn.com/flex013/user_avatar/topluluk.papara.com/tarik/32/16542_2.png) [@Tarik](https://topluluk.papara.com/u/Tarik)\
**Post date:** [Eylül 5, 2024, 7:58öö UTC](https://topluluk.papara.com/t/cant-verify-account/22576/2 "2024-09-05T07:58:42Z")

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Hello @mariumahmed122 👋🏻

We saw that our support team responded to your request via the email address registered to your account. Please check your email address 😊

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**Author:** ![mariumahmed122](https://dub1.discourse-cdn.com/flex013/user_avatar/topluluk.papara.com/mariumahmed122/32/18035_2.png) [@mariumahmed122](https://topluluk.papara.com/u/mariumahmed122)\
**Post date:** [Eylül 7, 2024, 9:40ös UTC](https://topluluk.papara.com/t/cant-verify-account/22576/3 "2024-09-07T21:40:12Z")

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Hello! Thankyou for your response. I cant find any such e mail. Not even in spam or anyother folder. Kindly re send it.

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**Author:** ![barissemerci](https://dub1.discourse-cdn.com/flex013/user_avatar/topluluk.papara.com/barissemerci/32/18173_2.png) [@barissemerci](https://topluluk.papara.com/u/barissemerci)\
**Post date:** [Eylül 12, 2024, 6:05öö UTC](https://topluluk.papara.com/t/cant-verify-account/22576/4 "2024-09-12T06:05:47Z")

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I’m not an expert on Papara, I’m a user, but does your smart phone have NFC function, and a good camera?

Maybe it is because you do not have Turkish Citizenship, and your passport does not have a chip? Just few possible problems, which occurred to my mind.